The Risk & Emergency Management Plan plays an important role in creating a safe environment for our tours. It identifies the risks we must control and the protocols to follow in case of an incident.
Start by taking a few moments to review the documents. There are three risk management plans that apply to our guided hikes:
- Risk Management Plan – Guided Hikes
- Risk Management Plan – Nordegg Canteen
- Risk Management Plan – Transportation
The safety concerns identified in the Risk Assessment section are similar to those we would encounter on most hiking trails. The trails we use for our tours are well established and with simple controls required to manage the safety concerns. This is done so that we can focus on the guest experience rather than navigating challenging environments.
The Risk Factors section outlines variables that must be assessed on an ongoing basis while leading a tour. These include the weather, guest conditions and how easily we can get assistance in the case of an emergency. The risk factors increase the safety concerns we identified earlier.
If you see anything that’s missing from the risk assessment or the risk factors, please let us know as soon as possible.
Remember that perceived risks are an important part of adventure tourism.
Keeping an element of challenge helps create this. We can help the guests achieve this by controlling the risks to an acceptable level so that the guests feel confident to push themselves.
Our goal is to prevent incidents but in some cases, accidents do happen. In those cases, the first step is always to ensure your safety and the safety of the other guests not directly involved in the incident.
The Emergency Action Plan covers the expected response to various incidents. One thing to keep in mind, given our remote location, is that it is better to activate the SOS on the Zoleo too early than to wait until we know all the facts. We can always stand down Search & Rescue if needed but we cannot regain the time that was lost.
You’ll notice in our plans that we do not do evacuations unless the guest is able to return to the trailhead with minimal support. In cases where the guest is unable to return to the trailhead, our focus is on stabilizing the situation until outside assistance is available.